I doing a favour for someone went to update the medical at CAA. License is valid till 2010, but med expires end of month. Doctor's doll forgot to tick MEDICALLY FIT and Class 2 medical boxes on the papiertjie. Simple Clerical error... Solution (as per doc's doll). "I tick my copy, you just tick yours and hand it in, Sorry." Big mistake - Well did all hell not break loose at CAA. Claims of Fruad, forgery, breaking the law etc. Very unpleaqsant. 3hrs later and 5 years off my life I left as even if they could help me (I think more like if they wanted to), they could not as they had couple hrs load shedding and I must drive the 500km back on Tuesday as the couple hrs of PLANED load shedding will lead to 2 days backlog (??????).
Talk about a can of worms... Doc now has to re-issue the medical in full, write letter saying why it was not filled in correctly and Pieloot has to drive the 200km back to Doc to sign the new medical, which must now be resubmitted along with said letter of apology. WTF!!!!!!
Although I understand that they need systems and proceedures in place the lack of ability to think outside the box or even try to find a solution leaves me dumbfounded. This however seems to be a common problem as they had all the "answers" - NO basically sums it up. There is an interim 2 week solution, but then you back to redo medical, so it not really a solution IMHO. It just a delay. Surely if there is a problem of this nature they can introduce a solution which addresses it? Surely in this day and age of technology there must be a simpler way?
In our business we conclude multimillion rand leases with international companies which are signed and faxed and are perfectly legal and binding without ever even seeing the other party. I fail to see how simple 3rd party confirmation which is globally accepted between professionals does not make the grade. Eeer theee policy is, you have to go back and redo it. I am tired of hearing SORRY - IT IS NOT MY PROBLEM. End of story. IMHO NOT ACCEPTABLE FROM A SERVICE BASED ORGANISATION. I was asked if I expected them to address each clients silly little requests? Huh? YES - IMHO THAT WHAT A SERVICE BASED ORGANISATION DOES..... (or used to) While very civil about it, I fear CAA have plenty to learn about being an outcomes based service organisation. (This would not have been a problem if the doc was down the road, but what about the guys who live in the sticks or imagine if your doc had just left on Holiday. The fact that no1 would even take the time to listen and try to assist is sad.)
Don't want to get into CAA bashing here as, BUT Bottom line to prevent others facing similar frustration - MAKE SURE YOUR MEDICAL PAPERKIE IS CORRECT. Take last year's one with to the medical and study/compare it with the Doc. Take less than a minute and it well worth it. Make sure there are no corrections at all (or tipex) and the dates etc are 100% correct and ALL the little boxes are ticked were applicable.
This is the 3rd time that paperwork done by suposedly experienced 3rd parties (getting paid for it - AMO's & now Doc) have had me on the recieving end at CAA in last 3 visits.
PS
The fact that CAA does not have a generator also blow my mind. Service based organisation MY ARSE.....
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