Simple. Efficiency. How long does it take CAA to collect, open the mail and distribute to various depts?. Obviously longer than a trip from Centurion to Midrand.It does also beg a question as to how a 3rd party is able to get it processed quicker than an individual. Are they receiving preferential treatment?
They also know exacly what forms / photos are required, saving standing in the queue behind a bussfull of 'koffie moffies' before been sent back to the next row.
If sending a 'hottie' adds to the efficiency criteria, why not?
I would be happy to MISASA the same fee if they offered the service.