Great Service from RAASA

DAK · Postby **DAK** » Wed Aug 19, 2009 8:51 pm

Renewed my license today ....
Trip down to RAASA at Rand airport ....
An absolute pleasure

Postby **Nkwazi** » Wed Aug 19, 2009 9:21 pm

500% improvement on CAA

Grumpy · Postby **Grumpy** » Thu Aug 20, 2009 8:00 am

Nkwazi wrote:500% improvement on CAA

Must concur, These guys have bent over backwards to assist......

Bugwar · Postby **Bugwar** » Thu Aug 20, 2009 9:25 am

I have said it before and will say it again: "Excellent Service from RAASA"

Bayliner · Postby **Bayliner** » Thu Aug 20, 2009 9:50 am

I must also agree. I have dealt with Willem Grobelaar. Always willing to go that extra mile.

Flooi · Postby **Flooi** » Thu Aug 20, 2009 12:33 pm

Went for ATF. What a pleasure. Friendly (and attractive) staff.
No-nonsense and quick service.

bosbok · Postby **bosbok** » Thu Aug 20, 2009 4:49 pm

Massive improvement on CAA`s service.

Blue Max · Postby **Blue Max** » Thu Aug 20, 2009 5:03 pm

It is because they know we are Recreational Aircraft Pilots...

And i am very happy to be one of them

wiskeyfoxtrot · Postby **wiskeyfoxtrot** » Thu Aug 20, 2009 7:48 pm

Must agree, got my new license no problem. Willem was very helpfull on the phone & face to face.

What a pleasure dealing with people who want to make a difference !

Hats off to you guys, keep up the good work.
It makes a pleasant change from the normal !

Thanks again !!!

Shaune

FO Gyro · Postby **FO Gyro** » Thu Aug 20, 2009 9:41 pm

Posted my ATF documentation and Gyro Licence renewal, and got everything back 100% correct, and in good time. Excellent service.

I like the way all the requirements are listed on their forms, so you don't end up wasting your time with incomplete documentation. Well done RAASA!

pietmeyer · Postby **pietmeyer** » Fri Aug 21, 2009 6:02 am

I agree. I have been there twice, once for license renewal and once for ATF. Excellent (and attractive) service from RAASA. Thanks guys.

Frootbat · Postby **Frootbat** » Tue Aug 25, 2009 2:54 pm

Yesterday, I went to their offices for the first time, and I just want to echo what was said before.... SERVICE with a smile...Plz keep it up.....We love u all.....

Frootbat · Postby **Frootbat** » Wed Aug 26, 2009 2:02 pm

a Thank you for a 'Thank you', with some wise words:

Hi Hannes.

Thank you for the compliments my team really appreciates positive feedback.
We will continue to strive for good and friendly customer service.
And if we do make mistakes, judge us on how we fix our mistakes.

I will pass the message on to the ladies.

Regards
Pierre Laubscher
RAASA Operations Manager
011 827 9330
http://www.raasa.co.za

Thatchman · Postby **Thatchman** » Thu Aug 27, 2009 10:40 am

Agreed. Renwed licence and ATF last week. Painless. All done in one hour while I took down a burger and a few beers at the Cafe and stocked up on some spares from Aviation Engines.

Well done RAASA.

vernon11 · Postby **vernon11** » Thu Aug 27, 2009 8:04 pm

Isn't it great to read such possitive experiences for a change.
Vernon.